Mike Brady

I am not one who usually enjoys shopping.  When I need to buy something I like to do it with a quick surgical strike 1. Know what you want before entering store | 2. Locate item once inside store | 3. Purchase item | 4. Exit store.  No browsing, no chit chat with shop staff, no impulse purchases. Spending time in shops that aren’t selling food or drink for on-site consumption isn’t really my thing.   Professionally as well, despite working in many industries, retail has not featured strongly in my CV.   However, recently I was fortunate to get involved in a change project with a very large retail organisation with thousands of stores across the United States. As well as learning about some of the key processes in retail and meeting a variety of great people working in stores across the US, I got a first hand exposure to some of the forces currently impacting retailers.   There are new technologies are being introduced principally to increase efficiency and improve customer exper