Mike Brady

Some of the most powerful performance improvement approaches I have seen, and been involved in, are where front line team members are involved in identifying problems, designing solutions and then putting those solutions in place.  Approaches like WorkOutTM, Kaizen and Problem Solving Team Building (PSTB) embody the philosophy that the best ideas on how to improve how work gets done will come from those actually doing the work. As well as providing quantifiable improvements in performance, these approaches have the added benefit that they make front line team members feel more engaged with their organisation; they feel listened to, they feel they can affect their working lives and, when making improvements happen, they naturally feel a sense of achievement.  This is why such performance improvement approaches are often the cornerstone of cultural change programmes because of the transformative effect they can have on people. However, these types of front line performance improvemen